What do I do now?

First, call the collector. 

• The credit
  report should have the contact information for any creditor
  reporting on your credit report. If not, a simple internet search
  of the name of the company reporting on your credit file will lead
  you to them. Call them and find out about it; they will be more
  than willing to tell you what it is for and what you owe. Get a
  copy of the bill from them, and if it is owed, promptly pay
  it.

It is extremely important that you mention to the collector that
you never received a bill in the first place.

• Collectors take notes of most of their phone calls, so you want
  to get that comment into the notes if you can. Clearly explain that
  you dispute having this on your credit report, because you would
  have paid the bill before it went to collections.

Next, dispute the item on your credit report

• Our website has a great explanation for how to properly dispute
  your credit report   (click for
  explanation to disute your credit report) and we have provided
  you a sample letter.  (
  click to view our sample on dealing with collectors)

Make sure your dispute is clear and includes the following very
important points:

• You did not ever receive a bill or a notification of any sort
  that any money was still owed for the services.
• Upon receiving notice of the outstanding bill, you promptly
  paid it.
• You dispute having a collection appear on your report as you
  were never given the chance to pay the bill in a timely
  manner.

The credit reporting agencies will conduct an investigation and
respond to you with the results of their investigation within 30
days*.

*If your credit
report is not cleared up, you have rights. Contact
us.